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Helpdesk Services
Helpdesk services are a critical important part of a business operation. EdgeMicro offers complete Helpdesk solutions, staffed by our experienced, certified IT support technicians.
 
Our helpdesk services are available 24/7 and can be delivered on-site or remotely. We tailor the services to meet your business needs and design the service to help control your IT costs.
 
We offer helpdesk support for:
  • Desktops and laptops
  • Servers and network infrastructure
  • Software support
  • Database management
 
Our helpdesk services include the following:
  • Call logging, monitoring, management and escalation
  • Call redirection to the correct technicians to quickly answer questions and solve problems
  • Highly qualified technical support
  • A single point of contact for all your IT support needs
 
We offer online call information, tracking & management for those who prefer instant response to queries, rather than having to wait for a helpdesk operator to become available.
 

Managing Multiple Service Contracts

If you have multiple service contracts for your IT hardware & software, we offer Call Management Service. Our helpdesk will log the calls and redirect them to the appropriate technical groups, your internal technical support teams or to other service providers with whom you have existing support contracts.